Geoff Buck

Senior Associate

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Accidents in a Shop

This is also covered in the tripping and slipping accidents section. All shop owners, regardless of size, have a duty to provide a safe environment and protect their staff and customers from any hazards. Nevertheless, accidents in shops are very common and can include:

-         unmarked slippery surfaces such as wet floors

-         Items falling off shelves

-         Boxes, packaging and other trip hazards left in aisles and public areas

-         Cables trailing across the shop floor

-         Poorly positioned mats at the entrance/exit to a shop

-         Faulty equipment such as trolleys and escalator

-         Unsafe facilities such as toilets and changing areas

Shops are responsible for accidents occurring inside the shop, in the car park or in the surrounding area.

To assist with your claim, you should try to record details of any witnesses to the accident, take any photos of the area if possible and ensure you report the incident to a member of staff.

We can offer you further advice on what action you should take if you have had an accident in a shop or other public place.

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